We have updated our Self Service Password management website. You will notice a new, clean interface that works on all modern browsers for both Windows and Mac platforms. 

If you have previously registered with Password manager, your questions and responses are still available and have been moved to the new site. 

All desktop shortcuts and "forgot my password" links have been updated to point to the new site so no further action is needed on your part. 

As always, let us know if you have any questions or problems with the new site!

(Updated May 1, 2012)

We have implemented a new piece of software that we hope will make things easier for our Teachers, Staff and Technology Department members.

Many of you have noticed a new "Self Service" app appearing on all Staff member's docks. More informaiton will be appearing in the near future about this application. What we can tell you is that it will empower the user to do many things without having to contact an administrator for assistance. 

Here is a list of just a few things Self Service is capable of: 

• Run Software Updates (OS, iTunes, etc)
• Run basic maintance to help your machine perform at it's best
• Install new software from both local school and district software
• Quick access to often-used web applications (SchoolDude, Password Manager, etc)
• Much, much, more!

This application will be available off-network and on so that when you are at home you will still be able to do many of the things you can do at school. 

Do not hesitate to contact us if you have any ideas on how we can make self service work better for you and your staff!

 
We have begun the documentation for our Forefront Endpoint Protection (FEP) 2010 installation. See the pdf at the bottom of the page for information on how to deploy Forefront, system requirements, etc. 

Please let us know if you have questions or problems!

 
We have added the Mac and Active Directory integration FAQ's to our list of websites!

Just check the AD Web Pages link to the right of these announcements for a list of up-to-date frequently asked questions! These are typically updated following a new Mac based AD deployment with any issues that may have arisen. 

If there are any major announcements they will be available under the announcements sections as well.

When you reset your Active Directory password, these new rules and restrictions must be followed. If you do not follow these guide lines, you will not be able to log in to Knox County Schools computers or the new email system. YOU DO NOT NEED TO RESET YOUR ACTIVE DIRECTORY PASSWORD AT THIS TIME.

• Use 8 to 16 characters.

• Lowercase characters
• Uppercase characters
• Numbers (0-9)
• The use of symbols is not required but recommended.  : ! @ # $ % ^ & * - _ + = [ ] { } | : ‘ , . ? / ` ~ “ < > ( ) ;

Don’t use your user name (the part of your user ID to the left of the @ symbol) or your user ID as part of the password.

After updates were installed over the first weekend of December, a few individuals have reported issues viewing documents in Gradebook and Star Student. If you are having issues, please ask your BLTC to repair Adobe Reader X. The installation package can be found here. After repairing or installing Adobe Reader X, please launch the application and agree to the "Terms of Usage". This issue is a result of Browser Add-ons failing to uninstall or install. Sorry for the inconvenience and thank you for your cooperation.

The Active Directory Team will be deploying updates for Adobe Reader, Adobe Flash Player, Adobe Shockwave Player and Java this weekend. These updates will be installed by a software installation policy on all Windows computers that have been added to Active Directory. If you are in a school where Active Directory has been deployed, please instruct teachers and other staff members to leave all Windows computers turned on this Friday (12-3-10). These updates will be deployed starting Friday evening through Sunday evening. This time frame should allow all updates to be installed without classroom and business day interruption. Thank you for your cooperation.

We have resumed migrating schools to Active Directory. A complete list of schools that have already been migrated and a tentative schedule for the upcoming migrations can be found below in the "Department Files".

AD Password Flyer - This is a printable document with the account password requirements.

This help document should be followed to assist students with their first log in using their Active Directory username (S + Student ID) and password.

Forefront Deployment FAQ

Complete list of locations where Active Directory has been deployed.

This help document should be followed to reset student's Active Directory passwords.

Tentative Schedule of upcoming Active Directory Deployments.